Frequently Asked Questions
Everything you need to know about our premium timepieces and home furnishings.
How are Howard Miller grandfather clocks shipped?
All grandfather clocks are shipped via specialized White Glove Delivery services. This includes professional in-home delivery, unpacking, and placement in your room of choice.
Do your clocks come with a manufacturer warranty?
Yes, all authentic Howard Miller products carry a limited manufacturer warranty. Clocks and furniture are typically covered for one to two years against defects in materials and workmanship.
How do I find a local service center for my clock?
We maintain a network of authorized service centers nationwide. You can locate the nearest technician by visiting our service locator page with your model number and zip code.
What is your return policy for home furniture?
Items can be returned within 30 days of delivery, provided they are in original, unassembled condition. Please note that large furniture items may be subject to a restocking fee.
Are the wood finishes shown online accurate?
While we strive for color accuracy, our products are made from natural hardwoods. Variations in grain pattern and color are inherent characteristics of real wood and make each piece unique.
Do you offer international shipping?
Currently, we ship directly to the contiguous United States. For international orders, we recommend working with a freight forwarding service of your choice.